Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using the DryBasement Pro website ("Website") or our services ("Services"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.

We reserve the right to modify these Terms at any time. Your continued use of our Website or Services after changes are posted constitutes acceptance of the modified Terms.

2. Services Description

DryBasement Pro is an online platform that assists homeowners in connecting with independent service providers who offer basement-related services. DryBasement Pro does not perform basement waterproofing, repair, or construction services directly.

Through our platform, homeowners may request information and be connected with independent providers that may offer services including, but not limited to:

• Basement waterproofing solutions (interior and exterior)
• Foundation and wall crack repair assistance
• Interior drainage system solutions
• Sump pump installation or replacement services
• Downspout and yard drainage improvements
• Moisture control recommendations
• General consultations related to basement concerns

3. Use of Website

3.1 Permitted Use

You may use our Website for lawful purposes only. You agree to:

• Provide accurate and truthful information
• Use the Website in compliance with all applicable laws
• Respect the intellectual property rights of others
• Not interfere with or disrupt the Website's operation

3.2 Prohibited Activities

You agree not to:

• Use the Website for any illegal or unauthorized purpose
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Scrape, copy, or harvest data from the Website
• Impersonate any person or entity
• Engage in any activity that could damage our reputation

4. Service Requests and Appointments

4.1 Free Inspections

We offer free, no-obligation inspections. By requesting an inspection, you agree to:

• Provide accurate contact and property information
• Be available at the scheduled inspection time
• Allow our technicians access to your property

4.2 Service Agreements

When you engage our services, a separate service agreement will be provided detailing:

• Scope of work and services to be performed
• Pricing and payment terms
• Timeline and completion dates
• Warranty information
• Terms and conditions specific to the service

4.3 Cancellation and Rescheduling

You may cancel or reschedule appointments with at least 24 hours' notice. Failure to provide adequate notice may result in a cancellation fee.

5. Pricing and Payment

5.1 Pricing

All prices are quoted in U.S. dollars. Prices are subject to change without notice. Final pricing will be provided in your service agreement.

5.2 Payment Terms

Payment terms will be specified in your service agreement. Generally:

• A deposit may be required to begin work
• Progress payments may be required for larger projects
• Final payment is due upon completion and acceptance of work

5.3 Late Payments

Late payments may be subject to interest charges and collection fees as permitted by law.

6. Warranties and Guarantees

6.1 Workmanship Warranty

We provide warranties on our workmanship as specified in your service agreement. Warranty terms vary by service type and will be detailed in writing.

6.2 Material Warranties

Materials used in our services may be covered by manufacturer warranties. We will provide warranty information for applicable materials.

6.3 Warranty Limitations

Warranties do not cover:

• Damage caused by acts of nature, accidents, or misuse
• Pre-existing conditions not addressed in the service agreement
• Damage resulting from modifications made by others
• Normal wear and tear

7. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the amount paid for the specific service
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for damage to personal property unless caused by our negligence
• We are not liable for delays due to circumstances beyond our control

8. Insurance and Licensing

We maintain appropriate insurance coverage and licenses as required by law. Proof of insurance and licensing can be provided upon request.

9. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of DryBasement Pro or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our express written permission.

10. Privacy

Your use of our Website and Services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Dispute Resolution

11.1 Informal Resolution

We encourage you to contact us directly to resolve any disputes or concerns. We are committed to working with you to find a satisfactory resolution.

11.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Denver, Colorado.

11.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

12. Indemnification

You agree to indemnify, defend, and hold harmless DryBasement Pro, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Website or Services
• Your violation of these Terms
• Your violation of any rights of another party

13. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and DryBasement Pro regarding the use of our Website and Services.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: support@getdrybasementpro.com
• Service Area: United States